For tenants
Our residents are our main focus at Byron Rental Properties. To ensure comfort and peace of mind, we offer a variety of in-person and online services. Our collection of resources is provided below.
Notice for Tenants
As winter approaches, now are the time to check and ensure door and window locks operate correctly. As the weather gets colder, these mechanisms can seize or easily jam. Thus, a little WD-40 and inspection for excessive wear can ensure the locks can secure the property all season long.
Pre-authorized Payments
Set up a pre-authorized regular withdrawal from your account. You won’t ever need to set a reminder or
forget a payment this way!
Send your name and complete address to info@byronrentalproperties.com, along with a personal void check or pre-authorized debit form obtained from your bank.
Our Local Administration Office
Byron Rental Properties Ltd.
Head Office
1701 Woodward Dr.
Ottawa, ON.
K2C 0R4
info@byronrentalproperties.com
Office: 613.565.4500
Fax: 613.565.1039
Frequently Asked Questions
- Who should I get in touch with if I need maintenance or have a problem in my apartment?
The property manager is always your first point of contact. They reside on site to service any and all enquiries.
- What should I do if I need urgent repair outside business hours?
The property manager should be contacted for emergency situations outside business hours. Failure to contact them, the office email
(info@byronrentalproperties.com) is always checked after hours for emergencies. - What service call is considered non-urgent and what is considered and emergency that requires contacting management or the property manager after 5pm and before 7am?
- a leaky faucet, a running toilet, a poorly fitting cabinet, a stove with a burner not working, or the oven not working, sighting of a bug/insect/rodent are considered non urgent and should be reported during business hours . Noise complaints or disturbances should be recorded and reported during business hours.
- emergency or urgent calls for after hours attention: roof leaking due to tenants plumbing or the actual roof. No heat in the winter.
- emergency calls that should be reported but the company is not the first point of contact: fire, a crime in progress, or a medical emergency.
- I have a question about my lease or other administrative questions, who do I contact?
Please contact the main office at 613.565.4500 or the office email (info@byronrentalproperties.com) to reach Dino.
- What information do I need to provide to apply to a unit?
Application filled out and depending on the circumstances, a co-signed form, a police records check or a credit check may be required.
- I want to move out of my apartment, what do I need to do?
The Province of Ontario requires 60 days notice of your impending move. The notice must be given in accordance to the schedule of your lease, therefore depending on the month the last day of the month in order to coordinate with a first of the month move.
- I received an N4 Notice to End a Tenancy Early for Non-Payment of Rent, what does this mean?
Receiving an N4 means that there may be grounds for eviction because the rent is either late, or the rent payment did not process due to an NSF charge. You must pay the rent as soon as possible and no later than the eviction date on the N4. If you pay the rent by the date, the notice is voided. However, be aware that being served multiple N4s may be grounds for other legal proceedings, so best to avoid them altogether! Having N4s on your tenancy record may also negatively impact your rental history.
- Do you issue rental receipts for tax purposes?
Rent receipts are available upon request for tax purposes.
- What methods of payment do you accept for rental payments?
We accept online rent payments through direct withdrawal (most common), post dated cheques and bank drafts/money orders. Cash is not ideal but must be coordinated to ensure that the transaction is secure. Property managers are never involved with rent payments.
- My neighbours are having a party and it is past midnight, what do I do?
Please document and record the time/date/duration of the event. Bylaw and police report numbers are important. Video or sound recordings are helpful. Please report to the property manager.
Don’t Hesitate to Contact Our Head Office
If you’re currently renting an apartment in one of our Ottawa buildings, and don’t find what you’re looking for, please feel free to contact us.